Our Article in Immigration Lawyer’s Daily — Proposed Consular Complaint Procedure

Posted on April 28, 2011

This subject has been gnawing at me for a while. Why is it that other government agencies, including USCIS and Customs and Border Patrol, have complaint procedures and will follow-up on legitimate complaints, but the agency responsible for our image overseas and interacts with thousands of foreigners a day, the Department of State, does not? While admittedly raw, the linked article represents our attempt to structure such a procedure within the context of the visa process. Your feedback is welcomed.

http://www.ilw.com/articles/2011,0408-white.shtm

Tags: Consular Officers, Department of State, Office of Inspector General Department of State, US Embassy Moscow, US Embassy Yerevan